Texas Edition 2013-2014 > Student Policies and Procedures > Complaint/Grievance Procedure

Complaint/Grievance Procedure

Students with complaints/grievances relating to classroom or other matters are encouraged to do the following:

1. Discuss the issue with their instructor. Every attempt should be made by both the student and faculty member to resolve the matter at this level.
2. If it is not resolved at the instructor level, unresolved complaints/grievances should be submitted in writing to the Academic Dean or appropriate academic administrator for the program of enrollment.

A thorough review of the grievance and faculty response, as well as any additional information will be conducted. A written response will be provided to the student within 10 days of receiving the grievance.

West Coast University (S3921) has approval from the Texas Workforce Commission (TWC) and a conditional Certificate of Authorization from the Texas Higher Education Coordinating Board. TWC requires that all approved schools post the following policy.

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school's catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school's grievance procedures and for describing these procedures in the school's published catalog. If, as a student, you were not provided with this information, please inform school management.

Students dissatisfied with this school's response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accrediting agencies, if applicable. Information on filing a complaint with TWC can be found on TWC's Career Schools and Colleges Website at http://csc.twc.state.tx.us.

If a student does not feel that the University has adequately addressed a complaint or concern, the student may consider contacting the following:

Texas Workforce Commission (TWC)

Career Schools and Colleges, Room 226T

101 East 15th Street Austin, TX 78778-0001

(512) 936-3100

http://csc.twc.state.tx.us

Western Association for Schools & Colleges (WASC)

985 Atlantic Avenue

Suite 100

Alameda, CA 94501

(510) 995-1477

http://www.wascsenior.org

If a student does not feel that the University has adequately addressed a complaint or concern, the student may consider contacting the following respective agencies:

Texas Higher Education Coordinating Board

1200 E. Anderson Lane

Austin, TX 78752

512-427-6101

Texas Board of Nursing

333 Guadalupe Road, Suite 3-460

Austin, TX 78701-3942

512-305-7400

http://www.bne.state.tx.us